Terms and Conditions

The platform is managed by Novatrix SRL, a Costa Rica-registered entity (registration number 3-102-893958), located in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. It holds license no. 0000002 from the Tobique Gaming Commission. We retain the right to revise these terms periodically, with significant updates potentially notified by email, though users should regularly review this page for changes. The authoritative version is in English; any translated versions are for convenience only.

Acceptance of these terms also means you agree to comply with all related policies on the site, such as those covering privacy, bonuses, and responsible gambling.

Eligibility and Access Restrictions

Participation is limited to individuals in locations where online gambling is permitted by law. It is your sole duty to confirm the legality in your area. You must be at least 18 years old or meet the higher minimum gambling age in your jurisdiction.

We may require age proof and can suspend or close accounts if verification fails. Real-money play is barred for residents of numerous countries and territories, including Afghanistan, Belarus, Canada (specifically Ontario and New Brunswick provinces), China, Cuba, Iran, Iraq, North Korea, Russia, the United Kingdom, the United States, and others listed in full on the site. Violators forfeit any rights to refunds or withdrawals.

Players from Sweden cannot access bonuses, promotions, VIP benefits, or loyalty rewards. We may deny service, reverse transactions, or terminate accounts for breaches. For Bitcoin users, identity verification with valid ID is mandatory before crypto play; non-compliance leads to blocked activity and potential account closure.

Game Restrictions and Provider Rules

Certain games may be restricted by providers in specific regions, with availability subject to change. Using VPNs or similar tools to circumvent location blocks is forbidden and can result in winnings being seized.

NetEnt titles carry strict bans in places like Belgium, Denmark, France, Italy, Sweden, the UK, the USA, and additional blacklisted areas such as Australia and Hong Kong. Some branded games (e.g., Narcos, Vikings) have extra country-specific limits. Other providers like Play’n GO, Pragmatic Play, and Amatic also impose regional exclusions, such as Sweden for some or Australia/USA for others.

Payments, Currencies, and Taxes

We accept various fiat currencies (EUR, USD, AUD, CAD, etc.) and cryptocurrencies (BTC, ETH, LTC, USDT, DOGE, and more). Crypto conversions use real-time rates via Coinbase Converter; direct fiat-crypto swaps are unavailable.

You handle all tax obligations on winnings in your jurisdiction. We are not a financial institution and do not pay interest or offer exchange services.

Player Responsibilities and Game Rules

You must understand each game's rules, odds, and RTP before wagering. Gambling carries inherent financial risk, and we accept no liability for losses.

Limitation of Liability

We provide the site and games "as is" without guarantees of uninterrupted access, error-free operation, or suitability for any purpose. We disclaim responsibility for losses from technical issues, connectivity problems, or third-party data handling after legitimate sharing (e.g., with payment processors or providers).

In cases of errors (e.g., mistaken credits, wagers, or payouts), we can correct them, void affected items, recover funds, or demand repayment if withdrawn. You indemnify us against claims arising from your use, breaches, or participation.

We hold final say on rule violations and can suspend or ban accounts accordingly.

Account Usage and Security

Only one personal account per individual is allowed. Duplicates (sharing IP, device, address, etc.) may lead to closures, forfeited winnings, and canceled withdrawals. Sharing credentials or allowing others (especially minors) access is prohibited. Accounts are for personal entertainment only—no commercial use.

KYC verification, including documents and possible calls, is required, especially for withdrawals. Delays in response may result in locked accounts.

Anti-Fraud and Bonus Abuse Measures

Fraudulent acts—like collusion, bot usage, chargebacks, glitch exploitation, or promotion abuse (e.g., strategic bet switching, multi-account claims, low-ratio deposits)—trigger account suspension, voided winnings, balance confiscation, fees, or legal action.

We may demand phone/live verification. Bonuses/winnings are voided for abuse. Report bugs immediately; exploiting them incurs liability for damages. Deposits require 3x wagering before withdrawal eligibility. Documents must be in Latin/Cyrillic or via video if needed.

Deposits

Deposits start at €20 equivalent, with method-specific maximums shown. Funds must come from your own named accounts—third-party deposits lead to confiscations and returns. Crypto has no upper limits due to its nature. Contact [email protected] for method advice.

Withdrawals

Minimums are €20 equivalent (fiat/crypto). Maximums vary by method; large requests may split. Verification is mandatory. Limits apply: daily €2,000, weekly €5,000, monthly €20,000 (or equivalents), excluding jackpots.

Payouts aim for 72-hour processing post-approval. No-deposit bonus wins cap at €50 (or equivalents). Card refunds possible for net deposits; alternatives used otherwise. Bank transfers may incur intermediary fees.

Dormant Accounts and Expiry

After 12 months inactive, accounts face €20 monthly dormancy fees until zero balance or reactivation. Claims must be filed within one year of arising.

Refunds, Complaints, and Disputes

Refund requests need submission within 24 hours (or 30 days for unauthorized access claims). Complaints start with support, escalate internally, then to EGIS ([email protected]) if unresolved. Server logs are authoritative.

Non-Transferability and Arbitration

Rights, balances, and accounts cannot be transferred without written consent. Disputes resolve exclusively via arbitration in Costa Rica.

KYC and Verification

We verify identity to ensure compliance. Underage use or false details result in closure, voided transactions, forfeited winnings, and possible refunds only for genuine deposits. Provide ID, address proof, etc., promptly.

Effective: 13.02.2026

Last updated: 13.02.2026